Why Support & Maintenance Should Start on Day 1 — Not After Something Breaks
Drummonds, a renowned luxury bathroom retailer with showrooms in Mayfair, London, and New York, entrusted Resolved Group to take over and enhance their WordPress eCommerce website.
How We Took Over and Transformed Drummonds’ WordPress eCommerce Website
Drummonds, a leading international luxury bathroom retailer with showrooms in Mayfair, London, and New York, required a seamless transition of their WordPress eCommerce website from another development agency. As a brand renowned for its superior craftsmanship and timeless designs, their digital presence needed to reflect the same level of quality and reliability.
At Resolved Group, we onboarded Drummonds by ensuring a smooth transition, hosting their website, and working closely with their marketing department to enhance performance, user experience, and functionality. Our support services and ongoing development have enabled Drummonds to improve their site’s efficiency, security, and overall usability, helping them scale their online presence effectively. Below is an overview of the major solutions we provided to optimise and support their website.
Enhancing Performance and Site Speed
One of our first tasks was to improve website speed and reliability. We migrated the site to a more powerful server, integrated Cloudflare for security and performance enhancement, and optimised images by converting them to WebP format. Additionally, we analysed and refined the code, removing unnecessary scripts and reviewing plugins to enhance efficiency and load times.
Improving User Experience and Navigation
We made key refinements to Drummonds’ website navigation, adjusting how users interact with the main menu and product buttons to create a smoother browsing experience. Enhancements to the Wishlist feature, such as adding product codes, made it easier for the sales team to identify and manage customer preferences.
Resolving Critical Bugs and Functional Issues
Throughout our collaboration, we have addressed several functional issues, including fixing incorrect pricing on tear sheets, resolving brochure page errors, and correcting missing WordPress documents in the media library. We also tackled video display errors, ensuring multimedia elements are properly showcased.
Streamlining CRM and Marketing Integrations
We integrated HubSpot into the website, connecting it with WooCommerce and ensuring all forms aligned with the CRM. Additionally, we removed outdated Mailchimp integrations to streamline marketing efforts. Our work has enhanced Drummonds’ ability to manage customer relationships and improve sales tracking
Tadas Rimkus
Marketing Manager
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“Resolve Beyond’s ability to take over our previously developed website and provide immediate support was truly impressive. They handled all necessary updates, set up GeoTagging, and seamlessly transitioned our hosting and product customisations. Their expertise in integrating HubSpot CRM was a game-changer for us. The speed and efficiency with which they managed everything have been remarkable, and we’re extremely satisfied with their ongoing support”.
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Ongoing Support and Future Development
Our partnership with Drummonds extends beyond fixes and optimisations. We provide ongoing development, maintenance, and proactive improvements, ensuring their website remains fast, secure, and aligned with their high-end brand identity. By continuously refining their digital presence, we help Drummonds sustain and expand their global eCommerce success.
At Resolved Group, we take pride in delivering technical excellence to premium brands, ensuring their online platforms perform at the highest level.
