Why Support & Maintenance Should Start on Day 1 — Not After Something Breaks
Our support goes beyond basic maintenance. With unlimited bug fixes and a guaranteed 3-hour response time, The Agency Collective knows they can rely on us when it matters most. Whether it’s resolving a sudden technical issue, implementing a new feature, or advising on how to scale the platform, we act quickly and with clarity. This level of responsiveness means their internal team can stay focused on the bigger picture, confident that the hub is in safe hands and evolving alongside the needs of their growing community.
Over the past two years, we’ve had the privilege of supporting The Agency Collective with the ongoing maintenance, development, and technical oversight of their WordPress-based online hub — a key platform that connects nearly 500 agency leaders around the world.
The hub is central to how The Agency Collective operates: a space where members can log in, access exclusive video content, join events, and engage with a trusted community of peers. It’s a vital part of their day-to-day value delivery — and it needs to work, without fail.
That’s where we come in.
We’ve taken on full responsibility for ensuring the platform remains stable, secure, and user-friendly. More than just routine updates, our support is proactive, fast, and tailored to the evolving needs of their growing community.
Over the last two years, our team has worked closely with them to:
Keep the platform stable and bug-free – We actively monitor and patch issues caused by plugin updates, server changes, and third-party integrations. Our goal is zero downtime and minimal disruption.
Support ongoing updates and tweaks – Whether it’s adding new features, adjusting layouts, or improving performance, we help adapt the hub to better serve members as expectations evolve.
Offer growth-focused advice – Acting as a technical sounding board, we help The Agency Collective make informed decisions on where to invest in development and how to future-proof the platform.
What sets our support apart is our reliability and responsiveness. As part of our service, we offer:
Unlimited bug fixes – so there’s no hesitation when something needs to be addressed. No ticket limits, no extra charges — just fixes when and where they’re needed.
A 3-hour response time – meaning support is never far away. If something goes wrong, we’re on it — fast. This ensures issues are dealt with promptly and confidently, without delays or escalation worries.
Rob Key
Head of community
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“The support we’ve received over the past two years has been outstanding. Our WordPress hub is central to how we operate, and having a team that understands both the technical and strategic side has been invaluable. With unlimited bug fixes, fast response times, and proactive input, they’ve helped us stay ahead of issues and continually improve. It’s rare to find a partner this reliable and consistent.”
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We operate like an extension of their internal team. There’s no long-winded back and forth — just efficient support with clarity and results. That peace of mind allows The Agency Collective to focus fully on what they do best: creating a safe and valuable space for agency leaders to learn, connect, and grow.
Technical support is often treated as an afterthought — but in reality, it’s the backbone of any digital platform. When your users rely on it daily, things need to work, and they need to work well. Our job is to make sure that happens without distraction or stress.
We’re proud to be part of The Agency Collective’s journey — keeping their platform strong, scalable, and ready for whatever comes next.
