How to get emergency Magento support when revenue is at risk
Checkout issue fixed within hours of onboarding for a multinational Magento e-commerce
"Resolved Beyond turned around our subscription ecommerce site without the costly rebuild we thought was inevitable, fixing complex issues on our existing platform and saving us thousands."
Fast, Experienced Support for Magento eCommerce Stores
If any of this sounds familiar, book a call.
1-hour critical response
What this means: If it’s urgent (downtime, broken checkout, major bug), we escalate it immediately, and a developer starts within 60 minutes.
Fast action. Clear ownership. Reduced downtime.
Fix-first approach
(no rebuild pressure)
What this means: We diagnose properly, fix what's broken, stabilise the store, then improve it step by step. If a rebuild or migration is genuinely the right move, we'll tell you, but we won't sell you one when it's not needed.
You get a Magento partner that takes full ownership. We respond fast, fix root causes, and keep your store stable and improving, reducing downtime and giving you peace of mind that if something breaks, you’re covered.
3-Hour Response Promise
What this means: If you log an issue with us, a
member of our team will respond within 3 hours to confirm receipt and let you know what's happening next. Whether that's immediate action, questions we need, or a clear plan and timeframe.
No chasing. No silence. No need to wonder if anyone's on it.
How We Keep Your Magento Store Stable, Fast, and Secure
Checkout and
payment issues
Fix failed checkouts, payment errors, and basket problems that lose you orders. We diagnose the root cause quickly, stabilise the checkout flow, and ensure customers can pay reliably across devices and payment gateways.
Performance &
Core Web Vitals
A slow Magento 2 store kills conversions and SEO. We improve site speed and Core Web Vitals by tuning caching, indexing, database performance, and frontend bottlenecks, so pages load faster and shoppers stick around
Patches, upgrades
& stability
Keep your Magento 2 store secure and stable with planned patching and sensible update management. We reduce risk, prevent avoidable downtime, and protect your store from vulnerabilities that can lead to hacks, data loss, and revenue disruption.
Extension conflicts and
conflicts resolution
When modules clash, Magento breaks in weird ways. We troubleshoot extension conflicts, fix upgrade issues, and restore stability without guesswork, so you can update safely and keep your store running smoothly.
Integrations (ERP, PIM,
CRM, shipping, payments)
Magento is only as good as the systems it connects to. We build and repair Magento 2 integrations with ERP, PIM, CRM, shipping, and payment platforms to keep orders, stock, pricing, and customer data syncing accurately and automatically.
Ongoing development
(backlog + improvements)
Magento 2 should keep improving, not standing still. We deliver ongoing development, enhancements, and conversion-focused improvements that make the site easier to manage, better to shop on, and stronger for long-term growth.
Tracking & attribution
(GA4/Ads/Meta+
consent
We fix GA4, Meta and Google Ads tracking issues, missing checkout events, and consent-related tracking problems. Get accurate reporting so you can trust your numbers and spend smarter.
Security hardening +
incident response
Magento is only as good as the systems it connects to. We build and repair Magento 2 integrations with ERP, PIM, CRM, shipping, and payment platforms to keep orders, stock, pricing, and customer data syncing accurately and automatically.
Magento 1 to Magento
2 migration
If you’re still on Magento 1, we deliver a controlled migration to Magento 2 with minimal disruption. We migrate data, then test checkout, payments, shipping and key integrations before go-live.
50 plugins, years out of date, Noone would touch it. We fixed it!
Resolve Beyond helped stabilise a Magento store that had become risky and expensive to maintain. Years of outdated extensions, licence issues, and an ageing theme meant updates were no longer safe. Instead of recommending a rebuild, the focus was on fixing what was already there, removing the blockers and bringing the platform back to a state where it could be properly supported, updated, and relied on again.
From Two Years of Stuck to Four Weeks of Done
The Expanded Metal Company spent nearly two years trying to get their Magento integrations working properly with their management systems, with their previous agency unable to get it over the line. We onboarded the project, got to the root of the issues fast, and delivered a working, stable integration in just four weeks.
We are the crucial support partner they rely on.
How It Works: Fast, Expert Magento Support
Step 1 Discovery and Access
We get the right access in place and quickly understand what's happening now, what's broken, what's urgent, and what success looks like for you. By securing admin, hosting, code, and third-party access up front, we remove the usual delays and ensure we can act quickly when you need us. The value is immediate readiness: you're no longer relying on hope and guesswork when something breaks - you've got Magento experts on standby.
Step 2 – Due Diligence (Platform, Code & Tech Review)
Before we touch anything significant, we conduct proper technical due diligence on your Magento store: code quality, architecture, environment setup, modules/extensions, integrations, performance, security posture, deployment process, and where the real risks are hiding. This is where we spot the issues other agencies miss - the "quiet" problems that cause recurring outages, failed checkouts, slow performance, or painful upgrades. The value is confidence and clarity: you get an expert view of what you actually have, what's safe, what's risky, and the smartest order to fix it in.
Step 3 - Triage + Stabilisation
We go Fix-First and focus on anything that threatens revenue or customer experience, checkout, payments, errors, speed, and stability. We prioritise, fix the urgent items, remove repeat faults, and put safer processes in place so releases don't feel like Russian roulette. The value is stability fast: fewer fire drills, reduced downtime, and a store you can trust again, backed by a team that can fix what others can't.
Step 4 - Choose How You Want to Work With Us
Once the store is stable (or we've stopped the bleeding), you choose the right engagement style.
Monthly Support (recommended): ongoing cover, like insurance, so you've always got expert Magento support when things break, plus proactive maintenance and continuous improvement.
Block Hours: ideal for one-off fixes, audits, upgrades, or a defined scope of development work, the same expert team, without the ongoing cover.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
Step 5 - Monthly Support (Ongoing Delivery)
For monthly clients, we run a consistent delivery rhythm: backlog planning, priority setting, weekly updates, QA, and safe releases. You're not just paying for "fixes", you're buying reliability, momentum, and a Magento team that's there when anything breaks. The value is peace of mind plus progress: your store stays stable and keeps improving without chaos.
Step 6 — Reporting (Clarity and Accountability)
You get straight, transparent reporting, what we fixed, what we improved, what risk we removed, time spent, and what we recommend next. No fluff, no mystery spend, just clear visibility and a practical roadmap. The value is control and trust: you always know what’s happening, what you’re getting, and how it’s moving your store forward.
Looking forward to supporting you
If you're running Magento, you shouldn't have to worry about what happens when something breaks - that's what we're here for. Whether you want a team on standby for peace of mind, or you need expert help to resolve a specific issue, we'll respond quickly, communicate clearly, and fix the root cause rather than applying quick patches. We're looking forward to supporting you and keeping your store stable, secure, and moving forward month after month. Book a no-sales discovery call with me.
Chris
How We Keep Your Magento Store Stable, Fast, and Secure
Option A
Ad-hoc Support
(up to 5 hours)
- Quick changes, small fixes, urgent tweaks
- Scheduled based on availability
-
Perfect when you’ve got a short list and
just want it sorted - 3-hour response rate to get you moving quickly
- Value: fast, simple, low commitment, ideal for quick wins
From £450
Option B
Block Hours
(10+ hours)
-
Best when you’ve got a backlog to clear or
improvements to push through -
Starts at 10 hours for better momentum
(less stop-start) - Easier planning and more meaningful progress in a shorter window
- Discounted hourly rate vs ad-hoc work
- 3-hour response rate
- Ideal for upgrades, UX improvements, fixes, and feature enhancements
- Value: better pace, better planning, discounted hours, great for “get it done” sprints
From £870
Option C
Monthly Support
- Best when your platform is business-critical, and downtime hits revenue
- Priority scheduling with reserved monthly capacity (you’re not stuck behind ad-hoc work)
- 3-hour response rate
- For critical issues during business hours: the developer will be allocated within 1 business hour
- Proactive stability and continuous improvement month to month
- Less firefighting, fewer surprises, more predictable delivery
- Value: priority handling, reserved capacity,
- 1-hour developer allocation (business hours), best long-term value, continuous improvement
