When Your Platform Becomes a Risk, Not an Asset
Most businesses do not need a rebuild. They need the right team to take ownership, fix what is broken, and keep things moving forward. We specialise in stepping into existing websites, eCommerce platforms, and apps, stabilising them first, supporting them properly, and developing them over time.
This is where we step in.
Book a No-Sales Discovery CallOur Fix First Model
Stabilise
We diagnose properly and fix root causes, checkout issues, performance problems, broken integrations, and security risks. The goal is stability and confidence, fast.
Support Ongoing
Once stable, we provide dependable support. Clear communication, fast response, expert advice when decisions matter, and a team that takes ownership.
Develop Forward
With a stable base, we improve UX, performance, integrations, and functionality, without ripping everything out unless it is genuinely the right move.
Rebuilds are a last resort, not a sales tactic.
Taking Over What Others Built
Sites and apps built by other agencies can become fragile over time, undocumented codebases, abandoned support, risky upgrades, and constant firefighting. We step in, take ownership, stabilise what you already have, then develop it forward with steady improvements.
What You Can Expect When We Take Ownership
1-Hour Critical Response
When something threatens revenue, causes downtime, breaks checkout, or triggers a major bug, we escalate immediately, and a developer starts within 60 minutes during business hours.
Clear ownership. Fast action. Reduced downtime.
Fix First, No Rebuild Pressure
Once stable, we provide dependable support. Clear communication, fast response, expert advice when decisions matter, and a team that takes ownership.
Stability first, progress next, no unnecessary rebuilds.
3-Hour Response Promise
Every issue logged is acknowledged within three hours, with clarity on what happens next, whether that is immediate action, questions we need, or a fix plan and timeframe.
No chasing, no silence, no wondering if anyone is on it.
We’re the specialists people call when it’s messy
Businesses
We take ownership of your website, app, CRM or store and make it easier to run. We fix what’s broken, stabilise performance, and keep things secure, then develop improvements over time. No rebuild pressure. Just reliable support you can count on.
Development Agencies
If support isn’t in your business model, or a complex issue needs deeper platform expertise. We step in as your specialist partner. We take ownership of fixes, stabilisation, updates, and ongoing improvements across your clients’ existing platforms, so your team can stay focused on new builds while your clients stay supported.
Marketing Agencies
It’s hard to hit targets when the platform is letting you, and your client down. Slow pages, broken journeys, bad UI, tracking gaps, checkout issues… it all drags performance and turns campaigns into damage control. We work with you and your client to fix what they already have, improve UX and conversion, and remove technical blockers , so you can market the business at its full potential.
After years of speaking with Magento store owners, one thing became clear: running a store is hard enough without constantly worrying about what might break next. That’s why we built our service around fixing problems properly, supporting you day-to-day, and making Magento easier to live with.
If you’re running Magento, you shouldn’t have to panic when something goes wrong — that’s what we’re here for. Whether you want a team on standby for peace of mind, or you need expert help to resolve a specific issue, we’ll respond quickly, communicate clearly, and fix the root cause rather than applying quick patches.
I’m looking forward to supporting you and helping keep your store stable, secure, and moving forward month after month.
If it helps, you can book a no-sales discovery call with me — just a proper conversation about your setup and what you need.
Chris