Shopify vs WooCommerce: Which Is Better for an Ecommerce Store?
Everyone Struggles To Customise Shopify, We Didn't.
“Resolved Beyond took a complex WordPress setup and rebuilt it properly on Shopify. The products weren’t standard, the buying journey used quoting instead of checkout, and pricing and content changed by region and customer. We handled the migration, rebuilt key templates, and set up geo-based pricing and content so everything works as expected across different regions.“
Fast, Experienced Support for Shopify Stores
If any of this sounds familiar, book a call.
3-Hour Guaranteed Response for Shopify
When something breaks on Shopify, the worst part is not the issue, it is the silence. A checkout glitch, an app conflict, a theme change that has knocked something out, suddenly you are stuck wondering what is happening while orders and customers keep moving.
Within 3 hours we confirm receipt, take ownership, and tell you exactly what happens next, whether that is immediate action, proper triage, or a clear fix plan with timescales. If it is urgent we prioritise it, if it is complex we break it down and keep you updated.
No chasing, no guessing, just clarity, control, and momentum for your Shopify store.
Fix-first approach
(no rebuild pressure)
Most Shopify problems do not need a rebuild, they need someone to diagnose properly.
Our fix first approach means we find the real cause, fix what is broken, stabilise your store, then improve it step by step, whether that is checkout logic, app conflicts, speed issues, integrations, or design changes that need building properly. We work with what you already have and make it reliable again, without ripping everything up.
If a rebuild or migration is genuinely the right move, we will tell you straight. But we will not push one when a proper fix and a clear improvement plan will get you there faster and safer.
1-Hour Critical Response for Shopify
If it is urgent, Shopify downtime, a broken checkout, payments failing, or something that is clearly impacting revenue, we escalate immediately. A developer is assigned within 60 minutes during business hours and takes ownership from the start.
Fast action, clear ownership, reduced downtime, and regular updates so you are not left wondering what is happening.
Support, Customisation, And Integrations For Shopify Stores That Need To Work Every Day
Checkout frustration
Checkout should be boring. If it is not, it is costing you money.
We fix the common Shopify checkout frustrations, discounts not applying, shipping rules doing weird things, payments disappearing for certain customers, subscriptions not behaving, region rules breaking, and customers getting stuck at the worst possible moment. We diagnose properly, isolate the cause, and fix it so checkout works consistently.
If you need custom checkout behaviour, we can build that too, within what Shopify allows, without making your store fragile.
Design changes that never quite look right
You have a vision, the theme gets you 70% there, then you hit a wall.
We handle the design changes store owners struggle to get right, homepage layouts, product page upgrades, collections that actually convert, custom sections, bespoke blocks, landing pages, and polished UI improvements that look intentional, not patched together. This goes beyond moving things around in the theme editor, we build what you want properly.
You end up with a store that looks premium and feels easy to use, across mobile and desktop.
App overload and conflicts
You install an app to solve a problem, then three more problems appear.
We fix the real issues caused by apps, speed drops, layout glitches, cart problems, duplicate scripts, popups fighting each other, tracking breaking, and leftover code after an uninstall. We clean up, stabilise, and help you choose a setup that stays reliable.
If you need something more tailored than another app, we can custom build it.
Integrations that fail silently
Your store is connected to lots of systems, but you only notice something is broken when orders, stock, or customers start going wrong.
We build and repair Shopify integrations, CRMs, ERPs, fulfilment, subscriptions, marketplaces, reporting, and custom middleware. We work with Shopify APIs and webhooks, diagnose data flow issues, and fix the logic so information moves correctly, reliably, and securely.
This is where most agencies struggle, it is also where we are strongest.
Performance frustration
Your store looks good, but it feels heavy, slow, and unpredictable.
We improve storefront speed by identifying what is slowing you down, theme code, app scripts, tracking bloat, image handling, and inefficient rendering. We reduce load, tidy the front end, and make the store feel snappy again, especially on mobile where most sales happen.
Faster stores convert better, and they are less stressful to run.
Payment and shipping rules that do not behave
You change one thing and suddenly a customer cannot pay, or shipping rates do not show, or international rules stop working.
We fix gateway setup issues, currency problems, region restrictions, tax, shipping configuration, and edge cases that create abandoned carts. If you are expanding into new markets, we set it up properly so it works first time.
Tracking that you cannot trust
Your ads are running, but the numbers do not add up.
We fix missing or incorrect purchase tracking, checkout events, GA4 issues, Meta events, and server side setups where appropriate. If reporting is wrong, you cannot scale with confidence, we make sure your data reflects what is actually happening.
Access and control problems
Staff need access, agencies come and go, and it becomes messy fast.
We sort admin access, staff permissions, app access, account security, and clean handovers. You stay in control, your store stays protected, and the right people have the right access.
Ongoing support and improvements
Most Shopify stores are not broken, they are just constantly evolving.
We provide ongoing support for Shopify stores, fixing issues quickly, improving what is already there, and delivering ongoing development, customisations, integrations, and design upgrades as your business grows. You get a team that can maintain stability, and also build the next level of capability when you need it.
50 plugins. Years out of date. Nobody would touch it. We fixed it.
Resolved Beyond helped stabilise Catering Equipment Online’s Magento store after it became risky and expensive to maintain. Years of outdated extensions, licence issues, and an ageing theme meant even routine updates weren’t safe. Instead of pushing a rebuild, we fixed what was already there, removing blockers and restoring stability, then redesigned the storefront and continue to develop it with targeted improvements to keep performance strong and the platform moving forward.
From Two Years Stuck to Four Weeks Live
The Expanded Metal Company spent nearly two years trying to get a critical API integration working between Magento and their internal management systems. Their previous agency couldn’t get it over the line. We onboarded, identified the root cause quickly, and delivered a stable, working API integration in just four weeks.
How It Works: Fast, Expert Shopify Support
Step 1 Discovery and Access
We get the right access in place and quickly understand what's happening now, what's broken, what's urgent, and what success looks like for you. By securing admin, hosting, code, and third-party access up front, we remove the usual delays and ensure we can act quickly when you need us. The value is immediate readiness: you're no longer relying on hope and guesswork when something breaks - you've got Shopify experts on standby.
The value: Relief and readiness. You’re no longer carrying the problem on your own, you’ve got a team on hand who understands your store and can act fast.
Step 2 – Due Diligence (Platform, Code & Tech Review)
Before we touch anything significant, we conduct proper technical due diligence on your Shopify store: code quality, architecture, environment setup, modules/extensions, integrations, performance, security posture, deployment process, and where the real risks are hiding. This is where we spot the issues other agencies miss - the "quiet" problems that cause recurring outages, failed checkouts, slow performance, or painful upgrades. The value is confidence and clarity: you get an expert view of what you actually have, what's safe, what's risky, and the smartest order to fix it in.
The value: Clarity and reassurance. You finally know what’s going on, what matters most, and what doesn’t need panicking about.
Step 3 - Triage + Stabilisation
We go Fix-First and focus on anything that threatens revenue or customer experience, checkout, payments, errors, speed, and stability. We prioritise, fix the urgent items, remove repeat faults, and put safer processes in place so releases don't feel like Russian roulette. The value is stability fast: fewer fire drills, reduced downtime, and a store you can trust again, backed by a team that can fix what others can't.
The value: Calm and control. Fewer emergencies, less downtime, and a store you can trust again.
Step 4 - Choose How You Want to Work With Us
Once the store is stable (or we've stopped the bleeding), you choose the right engagement style.
Monthly Support (recommended): ongoing cover, like insurance, so you've always got expert Shopify support when things break, plus proactive maintenance and continuous improvement.
Block Hours: ideal for one-off fixes, audits, upgrades, or a defined scope of development work, the same expert team, without the ongoing cover.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
The value is flexibility: you get the support model that fits your business, without compromising on expertise.
Step 5 - Monthly Support (Ongoing Delivery)
For monthly clients, we run a consistent delivery rhythm: backlog planning, priority setting, weekly updates, QA, and safe releases. You're not just paying for "fixes", you're buying reliability, momentum, and a Shopify team that's there when anything breaks. The value is peace of mind plus progress: your store stays stable and keeps improving without chaos.
The value: Confidence and momentum. You’re supported day-to-day, not just when something breaks.
Step 6 — Reporting (Clarity and Accountability)
You get straight, transparent reporting, what we fixed, what we improved, what risk we removed, time spent, and what we recommend next. No fluff, no mystery spend, just clear visibility and a practical roadmap. The value is control and trust: you always know what’s happening, what you’re getting, and how it’s moving your store forward.
The value: Peace of mind. Clear answers, honest advice, and no technical fog.
Step 7 — Develop What’s Next (Without the Stress)
With a stable platform beneath you, we help you further develop the site, performance, UX, conversions, and features at a pace that suits you. No pressure, no unnecessary rebuilds, just steady progress.
The value: A store that’s easier to run, easier to trust, and built to move forward.
It’s about supporting the business owner, removing friction, reducing stress, and making your store easier to manage day-to-day.
Shopify makes it easy to launch, but keeping a store running smoothly once you have apps, custom code, and a busy order flow is where most of the real headaches start.
We built our service around maintaining what you already have, fixing issues properly, and improving your store step by step, without pushing unnecessary rebuilds. We have strong technical experience not just in themes, but in custom app integrations, API work, checkout customisations, performance improvements, and solving the awkward issues that happen when apps and custom changes collide.
We are particularly strong at customisation, taking your existing store and tailoring it so it works exactly how you want, from theme and UX changes through to backend workflows and integrations that make your operations smoother.
If you are running Shopify, you should not have to chase developers or guess what is causing a checkout issue. We respond quickly, communicate clearly, and sort it properly.
If it helps, you can book a no-sales discovery call with me. I am not going to push our service, but if we are of value to you, I would love to chat further about your store and what you need.
How We Keep Your Shopify Store Stable, Fast, and Secure
Option A
Ad-hoc Support
(up to 5 hours)
- Quick changes, small fixes, urgent tweaks
- Scheduled based on availability
-
Perfect when you’ve got a short list and
just want it sorted - 3-hour response rate to get you moving quickly
- Value: fast, simple, low commitment, ideal for quick wins
From £400
Option B
Block Hours
(10+ hours)
-
Best when you’ve got a backlog to clear or
improvements to push through -
Starts at 10 hours for better momentum
(less stop-start) - Easier planning and more meaningful progress in a shorter window
- Discounted hourly rate vs ad-hoc work
- 3-hour response rate
- Ideal for upgrades, UX improvements, fixes, and feature enhancements
- Value: better pace, better planning, discounted hours, great for “get it done” sprints
From £800
Option C
Monthly Support
- Best when your platform is business-critical, and downtime hits revenue
- Priority scheduling with reserved monthly capacity (you’re not stuck behind ad-hoc work)
- 3-hour response rate
- For critical issues during business hours: the developer will be allocated within 1 business hour
- Proactive stability and continuous improvement month to month
- Less firefighting, fewer surprises, more predictable delivery
- Value: priority handling, reserved capacity,
- 1-hour developer allocation (business hours), best long-term value, continuous improvement
