When a Multi-Million Pound E-Commerce Business Needed Deep Technical Support

For the last six months we’ve been working with MyGSN, one of the UK’s leading healthy frozen meal and subscription businesses. Proper multi million pound e-commerce operation with a very strong brand and loyal customer base.

They’ve got a great business model and a solid website. This wasn’t “your site is broken, start again”. It was about getting expert technical help to sort some key things inside a platform that was already doing a lot right.

We were brought in by a fantastic digital agency already working with MyGSN. They referred us in because they needed help plugging a gap in technical expertise to resolve some issues they’d really struggled with. That’s exactly how it should work – they focus on what they’re great at, and bring in specialist support where needed.

Our brief was simple:

don’t rebuild, don’t reinvent, just stabilise and improve what’s already there.

So that’s what we did.

We onboarded the existing platform.

We went through the code, the history and all the “temporary” fixes that had built up.

We identified the problems around subscriptions, payments and some internal processes.

And we fixed them.

Over six months we stabilised the site, reduced subscription and payment issues, and tidied up key process problems that were getting in the way of growth.

MyGSN are now in a stronger and more predictable position going into 2026 with ambitious growth plans. That’s down to their team, the partner agency and us all working together, not competing.

This is what we do at Resolved. We fix complex issues in existing systems and we’re happy sitting alongside other agencies as the technical partner when that extra depth is needed.

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This project is a perfect example of how we like to work. We stepped in to fix an urgent problem, took the time to understand the platform properly, and then focused on making meaningful improvements that actually helped people.