Resolve Beyond

Let’s just chat
Let’s just chat
Who We Are

We're the technical partner your business
can actually rely on.

We’re developers, designers, testers and project managers who enjoy solving difficult problems and making life easier for the people relying on us.

We get to know your business, your platform and the people behind it. Then we stay involved, so you always have a team you know and can speak to.

Have a conversation with us See our work
Critical Response
<1 hour
developer allocated on retainers
Every enquiry
3 hours
acknowledged within this time
Ways to work with us
2
block hours or monthly retainer
Unnecessary Rebuilds
0
we work with what you have
Our Story

Resolve Beyond started with a simple idea.

Businesses should not have to feel stuck with technology they depend on.

Too often, people came to us after being passed between suppliers, left without support or told to start again before anyone had taken the time to understand what they already had.

Behind every platform was a person trying to keep a business running, support their team or deliver something important to their customers.

They did not need more jargon or another sales pitch. They needed people who would listen, take responsibility and find a sensible way forward.

That is the kind of company we wanted to build.

What Matters to Us

Our mission is simple: to be the technical partner businesses can rely on. That means taking the time to understand what matters, giving honest advice, doing the work properly and staying involved for the long term. We want every client to know who they’re working with, what’s happening and that they have a team behind them when they need us.

Who We Are
More than a development team.

There are developers behind the code, but there are also designers thinking about how it feels to use, testers checking the detail, project managers keeping everything moving and people making sure you always know what is happening.

Good work starts with a good relationship and people you can actually pick up the phone to.
You do not have to manage different suppliers or work out who to speak to. We take care of that between us
We will tell you what we think, explain the options and say when something is not worth doing.
The relationship does not end when the first piece of work is finished. We continue learning about your platform and helping you decide what comes next.
How We Work

We work a little differently to most.

Some clients come to us for a specific piece of work. Others want a team that stays involved, gets to know their platform and is there when they need support. We offer both, with clear costs, honest advice and people you can actually speak to.

Our real value is in ongoing support. What nobody else does, and what makes a genuine difference, is being there within an hour for critical issues and responding to everything else within three hours. That's the commitment we make to every retainer client.

Katie Webster

“I enjoy working across operations and content because both are about keeping things clear and moving in the right direction. Whether it’s supporting a project behind the scenes or creating content around the work we do, I like making sure everything comes together properly.”

Katie Webster
Operations & Content Coordinator
Ad-hoc Support

Block hours for specific work

A flexible way to get help with fixes, updates or a defined piece of development. Buy a block of hours, use them as you need them and get the right work done without committing to an ongoing monthly retainer.

  • Use your hours when needed
  • No long-term commitment
  • Twelve months to use your hours
  • Costs agreed before work starts
Monthly Support Retainers

Ongoing support, the best value for your platform

You get dedicated development time each month, priority scheduling and a named team who get to know your platform. When something goes wrong, you already know who to call and that we’ll be straight on it.

  • Developer allocated within 1 hour for critical issues
  • Every enquiry acknowledged within 3 hours
  • A dedicated, named team who know your platform
  • Priority scheduling for planned work
What can happen elsewhere
✗

A rebuild is suggested before anyone understands what you already have

✗

You deal with someone new each time and have to explain everything again

✗

Complex, older or undocumented platforms are passed over

✗

Costs and scope change without a proper conversation

✗

The relationship ends as soon as the first job is finished

What happens with us
✓

We take on legacy, complex or undocumented platforms as they are, getting to know what you have before recommending what comes next.

✓

You work with a dedicated team who already know the background and your business

✓

Costs, priorities and changes are agreed with you

✓

1-hour response for critical issues, 3-hour acknowledgement on everything else, guaranteed

✓

We stay involved, supporting and improving your platform over time

Who we are

The people you’ll work with.

We are a mix of technical, creative and operational people, each bringing something different to the work.

Some of us will spend our time deep in the code. Others will be testing, planning, designing or speaking to you about what happens next.

Together, we make sure the work is technically sound, properly managed and clearly communicated.

Chris Carroll
Chris Carroll
Founder
Kristina Bell
Kristina Bell
Head of Project Services
Katie Webster
Katie Webster
Operations & Content Coordinator
Jyoti Kishnani
Jyoti Kishnani
Strategic Growth Advisor
Millie Carroll
Millie Carroll
Marketing Intern
Mehul Prajapati
Mehul Prajapati
Head of Technical Development
Komal Barochia
Komal Barochia
Mobile Development Manager
Vishal Thakor
Vishal Thakor
Senior Laravel Developer
Piyush Gurjar
Piyush Gurjar
PHP Developer
Mohit Gohel
Mohit Gohel
Senior Ecommerce Developer
Shruti Ayer
Shruti Ayer
Senior UI/UX developer
Ami Prajapati
Ami Prajapati
Laravel Developer
Vivek Prajapati
Vivek Prajapati
Flutter Developer
Bhavesh Prajapati
Bhavesh Prajapati
Senior UI/UX developer
Suraj Pahurkar
Suraj Pahurkar
Senior Quality Assurance Specialist
Our Approach

We don’t walk away when a platform gets difficult.

Some of our best work starts where another team has run out of answers. We take the time to understand what you already have, work through the problem properly and find a sensible way forward.

We work with what you already have

Older, customised or poorly documented platforms do not put us off. We get to know how yours works, what it connects to and what needs attention before recommending anything.

The tougher the problem, the more we want to solve it.

Give us the problems other teams have struggled to solve. Long-standing bugs, broken integrations and platforms that have caused problems for months are exactly the kind of challenges we enjoy getting stuck into.

A rebuild is not our first answer

Where a platform can be fixed, supported and improved, that is what we will recommend. We only suggest starting again when it genuinely makes more sense for the business.

We are always there when you need us

You have people you can call when something goes wrong, a question comes up or the platform needs to move forward. We already know what we are working with, so we can get onto it quickly and respond with care.

Our Technology

A broad team across the platforms businesses already use.

We work across ecommerce, mobile apps, CRM systems, custom applications, cloud infrastructure and automation.

The technology matters, but it is not the only thing we look at. We also need to understand the problem, how the platform is used and what the business needs from it.

Ecommerce
Magento 2
Shopify
WC
WooCommerce
BC
BigCommerce
Mobile Apps
iOS (Swift)
A
Android (Kotlin)
Flutter
RN
React Native
CRM & Enterprise
SF
Salesforce
HS
HubSpot
ERP
Epicor ERP
D365
Dynamics 365
Development & Cloud
⚛
React / Next.js
JS
Node.js / Laravel
AWS
AWS / Azure / GCP
AI
AI & Automation

Don’t see your platform?

We support more than we can fit on one page. Tell us what you are working with and we’ll let you know whether we have the right people to help.

The technology list above reflects the platforms currently displayed on the page.

Some of the businesses we've helped

Real platforms. Real problems. Work that made a difference.

These were not blank-page projects with everything neatly prepared.

One client had a checkout that had been broken for weeks. Another had invested heavily in an app that could not get into the stores. Another had an ERP integration that previous teams had been unable to complete.

We came into what was already there, understood the problem and found a way forward.

Magento support
Case 03

CE Online

The situation

A Magento store was hit by around 100 million automated requests across its login and search pages, pushing server load up and taking the site down.

What we did

Traced the traffic through the server and Magento logs, then added Cloudflare bot protection, rate limiting and managed challenges around the worst-hit areas.

Result
Store stabilised
Bot traffic controlled and genuine customers protected
CRM rescue
Case 04

Rosewood Virtual Academy

The situation

An unfinished CRM had been abandoned, with the new school term approaching and no working platform ready.

What we did

Took over the existing build, worked through the issues and delivered the CRM in time for the start of term.

Result
Ready for term
Rescue project delivered against the deadline
App turnaround
Case 05

MiBox Live

The situation

The client had already spent more than £30,000 on an iOS-only app that was rejected by Apple. The original agency walked away, leaving them without a working product and unable to reach schools using Android devices.

What we did

We challenged the iOS-only approach and rebuilt the app in Flutter for both iOS and Android. We added subscriptions, completed the testing and handled the store approval process, getting the product live within six weeks.

Result
Live in six weeks
£50k+ saved and ready to sell
Google Reviews - What our clients say.
★★★★★ 4.8 See all reviews on Google
★★★★★

"We have been with Chris and the team now for a long time and they have always been fantastic! Never letting us down and always been there supporting our company! Highly recommended!"

SW
Knight Engineers Ltd
Director · Custom WordPress
★★★★★

"If you have a Magento site and need help, you need to speak to the team."

JL
Viamaster International Limited
Director of Operations · Magento
★★★★★

“After struggling to build my own website, I decided it was time to get professional help. Chris took the time to listen to what I wanted, understand my concerns and turn my ideas into a website I genuinely love. The whole process felt straightforward and personal, and I always felt that what I wanted was being heard.”

JC
StudioJoe30
Freelance Photographer · WordPress
The Resolved Group

Resolve Beyond is part of something bigger.

Resolve Beyond is the technical side of a wider group of businesses.

Each part of the group does something different, but the approach is the same: do useful work, treat people properly and build relationships that last.

You are here

Resolve Beyond

Fix-first technical support, maintenance and development for websites, apps and business platforms.

Resolved Group

Resolve Changing Lives

Community programmes and life-skills initiatives across the North East.

Resolved Group

Resolve Academy

Training and skills development for technical and commercial teams.

Resolved Group

Resolve Scale Up

Support for founders and leadership teams who want to grow their businesses in a more structured way.

The wider group

Resolved Group

Bringing the businesses together around one shared approach: useful work, strong relationships and creating opportunities for people and organisations to grow.

Let's have a conversation.

Whether you're dealing with something right now, looking for better ongoing support, or just want to understand what's possible, we'd love to help.

Book a Consultation