Our Process

From the first conversation to a platform you can trust.

Whether you need urgent help, support for an unreliable platform or a growing list of improvements, tell us what’s happening and where you need to get to. We’ll understand your platform, agree the right work with you and keep the process clear, careful and free from unexpected costs or disruption.

Talk to us See real examples

Development without disruption

No surprise costs, everything agreed upfront

One team from the first call onwards

How It Works

From getting to know your platform to moving it forward together.

We always start by asking the right questions and taking a proper look at your platform. We’ll tell you what we’ve found, what we think needs doing and what it will take. We’ll deal with the urgent work first, then help you improve the platform from there.

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The work does not stop at launch. We stay involved, monitoring, maintaining and moving your platform forward.

We make it easy

✓ Worked on away from live · Your platform stays safe

✓ Hours agreed upfront · No extras without approval

✓ Out of business hours updates · Less disruption

✓ The same team throughout · We know your platform

First conversation

Outcome · We understand what you need

Tell us what is not working, what needs improving and where you need to get to. We will ask the right questions, get a feel for the wider picture and make sure we are the right team to help.

Platform review

Outcome · We know what we are working with

Before working on anything, we take a proper look at your platform, including the code, hosting, integrations and any previous work. This helps us understand the risks and identify what needs attention first.

Agree the plan

Outcome · Clear priorities, scope and costs

We talk through what we have found, agree what needs to happen first and set out the scope, costs and next steps. We also agree how we will work together, who you will deal with and how we will keep you updated, so the relationship starts with everyone knowing what to expect.

Safe onboarding

Outcome · No live disruption

We onboard your platform so we never need to work directly on the live site or app. Everything is built in a separate development environment, tested thoroughly and only deployed once we’re confident it is ready. The aim is minimal disruption and, in most cases, none at all.

Fix what matters first

Outcome · Urgent issues resolved

We tackle the agreed priorities first, from faults and failed integrations to slow performance and unstable functionality. If anything unexpected comes up, we will explain it and agree the way forward before the scope or cost changes.

Ongoing support

Outcome · A team that knows your platform

The same team stays involved, so you deal with people who understand your platform, its history and what has already been done. There is no need to start from the beginning each time you need help.

Monitor and respond

Outcome · Issues caught early and action taken fast.

We monitor the areas your platform depends on, including performance, security, updates and backups. When something needs attention, we can act quickly, with a developer allocated within one hour for P1 issues and a 3-hour response on everything else. No scramble. No silence.

Continuous improvement

Outcome · A better platform over time

The work does not stop once the immediate issues are fixed. We stay involved, using what we learn through ongoing support and monitoring to shape what happens next.

How We Work With You

Ad-hoc or ongoing, you choose the support that suits you.

Need help with a defined piece of work? Start with a block of hours. Want a team that knows your platform, stays involved and can respond quickly when something goes wrong? Choose a monthly retainer. We offer both, so you can choose the support that works for you.

Option A

Block Hours

Pre-purchased hours you use when you need them. Ideal for specific tasks, one-off updates, or getting started with us before committing to a plan.

✓ Start with 5 hours of development time, to use on whatever you need
✓3-hour acknowledgement on all enquiries
✓No long-term commitment, with 12 months to use your hours
✓Use the hours for any agreed work
✓Any additional work agreed before we continue

From £400 for 5 block hours See block hour pricing

Recommended

Option B

Monthly Retainer

For platforms that cannot afford to stand still. You get reserved development time each month, priority scheduling and a named senior developer who already knows your platform.

✓ 1-hour critical response , completely separate from your retainer hours. We work on a P1 issue until it's fixed, however long it takes, and it never comes out of your allocation
✓ 3-hour acknowledgement on all other enquiries
✓ Priority scheduling for all your development work
✓A dedicated, named team you know
✓You decide how your retainer hours are spent each month
✓Starts at 5 hours development per month, scale up as you need, with discounts on more hours

From £400 /month, 5 hours, scalable See retainer plans

Why the retainer works better for ongoing support

Block hours

Monthly retainer Recommended

Response

Standard scheduling

✓1-hour P1 · 3-hour acknowledgement

Developer

Whoever is available

✓Named senior developer, every time

Monitoring

Reactive only

✓Proactive, issues caught before you see them

Cost

Ad-hoc rates

✓Fixed monthly, predictable and budgetable

Relationship

Start fresh each time

✓Team that knows your platform inside out

What We Cover

The work that keeps everything running.

The business-critical, often invisible work that keeps your platform running. You notice the difference when it stays available, secure and able to keep up with your business.

“I got into QA because I care about how things actually feel to the person using them not how we think they'll feel. I love putting myself in their shoes, spotting the annoying bits, and fixing them before anyone gets frustrated. For me, QA's not about finding bugs it's about looking after the person on the other side. That's what separates good from great. If someone uses our stuff, has a great time, and has no idea how much work went into it? That's when I know we've done it right. ”

Suraj Pahurkar

Senior Quality Assurance Specialist

Monitoring and alerts
Incident response
Performance improvements
Backups and recovery

Outcome · Fewer disruptions

Security updates
Vulnerability monitoring
Access and audit checks
Dependency maintenance

Outcome · Reduced risk

Bug fixes
Platform maintenance
Infrastructure support
New features and improvements

Outcome · Continued progress

What Makes This Different

You’ll know who is looking after your platform.

Good support should not feel distant or complicated. You should know who to contact, what is happening and what comes next.

The same team throughout

You work with the same project manager and core developers. They know the history of the platform, the decisions already made and the way your business works. You do not have to begin every conversation from the start.

Speak to someone who knows the work

Call us. Message us. Ask a question, get a human answer. You’ll speak to someone who understands the platform rather than being passed between teams or left waiting for a generic response.

Updates planned around your business

We plan releases and updates at times that cause as little disruption as possible. That often means working early in the morning, before your team and customers need the platform.

Development and design in one team

We're not just developers, we're designers too. If your platform works but doesn't look the way it should, we can transform how it looks without rebuilding what's underneath. We take what you have and make it something you're genuinely proud of.

Our experience

Years of experience, focused on making your platform work better.

We’ve built ecommerce stores, mobile apps and CRM systems from the ground up, and we now use that experience to improve the platforms businesses already rely on. We understand what you have, fix what is holding it back and only recommend a rebuild when it genuinely makes sense.

years

Let's have a conversation.

Whether you're looking for better ongoing support or just want to understand how it works, we're happy to chat.

Book a Consultation