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Case study 09 - Magento 2 · Epicor ERP Integration

An Epicor integration left unfinished.
We made it work.

The Expanded Metal Company had a Magento 2 platform with an Epicor connection that previous suppliers had been unable to complete. We traced the ordering workflow, resolved the API and data-handling issues and delivered a working, stable connection in four weeks.

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Delivery
4 weeks
to a working Epicor connection
Platform
Magento 2
existing ecommerce platform
Integration
Epicor
ERP connected to ecommerce
Approach
Inherited
existing work understood and completed
The technical problem

The website was only one part of the system.

Behind The Expanded Metal Company’s Magento store was Epicor, supporting orders and internal operations. The connection between the two systems had never been completed properly, so this was not a case of fixing a single page or extension.

We had to understand how data moved through the existing ordering journey, where the integration was failing and what needed changing without disrupting a live ecommerce operation.

What we inherited
✗An unfinished Magento to Epicor connection
✗ Previous suppliers had been unable to complete it
✗API and data-handling issues within the order flow
✗ A live Magento platform with existing quotation and functionality issues
“
Complex integrations usually aren’t impossible. You just need to understand where the data stops moving.
MP
Head of Technical Development
Resolve Beyond
Client
Magento + Epicor ERP Integration
Magento integration
Starting point Incomplete integration
Challenge Systems not working together
Delivery Integration completed and tested
Outcome Working in 4 weeks
Technical work
✓Existing integration review
✓Order workflow tracing
✓API issue resolution
✓Data-handling fixes
✓End-to-end testing
✓Ongoing Epicor diagnostics
The full timeline

What happened, and when.

Not a plugin install. A full integration journey.

01 · Understand
Map what already existed
We reviewed the existing Magento and Epicor setup and worked through the order process before changing the integration.
02 · Trace
Find where the connection was failing
The ordering workflow was traced across the systems so the team could isolate the API and data-handling problems.
03 · Resolve
Correct the integration logic
We resolved the issues preventing Magento and Epicor from exchanging the required information reliably.
04 · Deliver
Working and stable in four weeks
The connection was completed and tested as part of the live ecommerce journey, with Resolve Beyond continuing to support Epicor diagnostics afterwards.
1
integration completed end to end
2
systems connected
4
weeks to a working integration
1
tracing flow
The integration sat inside a wider Magento takeover, but this was a technical project in its own right: understand an inherited connection, find the failure points and finish what had already consumed time elsewhere.
What was at stake
✗Epicor integration left incomplete
✗Magento and Epicor not working together properly
✗A previous supplier had failed to deliver it
✗Further delays to a business-critical connection
✓Integration traced end to end
✓Magento and Epicor connected properly
✓Working integration delivered in 4 weeks
✓Ongoing Epicor support afterwards
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The Recovery

First, we had to understand why it wasn’t working.

The Epicor integration had already been attempted, but it had never been completed properly. Rather than starting again, we worked through the existing setup to understand how Magento and Epicor were meant to communicate and where the process was breaking down.

That meant tracing the integration from end to end, identifying the gaps and working through each part of the journey before anything new was added.

Understand it before changing it.

We kept what could be used, fixed what was failing and avoided throwing away work unnecessarily.

The Delivery

Not a plugin install. A full integration journey.

Once we understood the existing setup, we completed the connection between Magento and Epicor and tested the full journey until the two systems were working together properly.

The result was a working Epicor integration delivered in 4 weeks, with Resolve Beyond continuing to support and develop the connection as the business needed more from it.

Ongoing Epicor support includes
✓Integration troubleshooting and fixes
✓Changes to data and order flows
✓Magento and Epicor compatibility work
✓Testing changes before release
✓Continued development as requirements evolve
Platform: Magento View pricing →
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The Expanded Metal Company
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The Expanded Metal Company had been left with Magento security issues, quotation errors, recurring bugs and an Epicor integration previous suppliers had been unable to complete. We stabilised the platform, fixed the core problems and delivered the Epicor connection in four weeks. We then redesigned the website and continue to manage upgrades, security patches and ongoing development.

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Complex integrations

Got an integration nobody wants to touch?

We work with existing platforms, APIs and third-party systems to find where the connection is breaking and get the data moving properly.

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