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Case study 05 - Magento 2 · Epicor ERP

Full Magento rescue, redesign & ERP integration.

The Expanded Metal Company is the leading UK and European supplier of expanded metal, running a complex Magento 2 platform. Resolve Beyond resolved the security, bugs and quotation errors, redesigned the platform, and completed the Epicor ERP integration a previous agency couldn't.

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Epicor ERP
1st
successful integration
Complex fix
7h 27m
same day
Magento platform
Redesigned
fully
Engagement
Retained
ongoing relationship
The situation

A complex Magento platform with serious unresolved issues.

The Expanded Metal Company is the leading supplier of expanded metal across the UK and Europe, running a Magento 2 platform with a complex product range and custom quotation functionality.

When Resolve Beyond took over, the platform had a range of serious, unresolved issues directly impacting sales, operations, and customer experience, including an Epicor ERP integration that a previous agency had failed to deliver.

What we inherited
✗Security vulnerabilities within the Magento platform
✗Bugs affecting core navigation and site functionality
✗Quotation system errors causing orders to be delayed or lost
✗Outdated design reducing usability and engagement
✗Hosting configuration not optimal for performance
✗Epicor ERP integration failed by the previous agency despite heavy investment
“
Resolve Beyond successfully delivered a content rich and fully featured Magento e-commerce website which catered to our specific needs including seamless integration with our ERP system. They have remained proactive throughout the development with improvement suggestions and remain extremely reactive to our support requests.
IH
Commercial Manager
The Expanded Metal Company
Client
The Expanded Metal Company
The Expanded Metal Company
Platform Magento 2
Industry Expanded-metal supplier
Started as an integration rescue
Became a long-term relationship
Services Delivered
✓Security vulnerabilities resolved across the Magento platform
✓Bugs affecting navigation and functionality fixed
✓Quotation system errors corrected
✓Complete redesign of the Magento eCommerce platform
✓Hosting relocated and optimised
✓Full Epicor ERP integration completed - first time achieved
✓Ongoing support retainer: updates, patches, optimisations, development
The full timeline

What happened, and when.

01 · The takeover
A Magento platform with unresolved problems
EMC came to us with security concerns, quotation errors, recurring bugs and an Epicor integration that previous suppliers had been unable to complete.
02 · Understanding the full journey
Tracing how Magento and Epicor needed to work together
We mapped the complete order process, reviewed how information was being passed between both systems and identified where the integration was failing.
03 · Stabilising Magento
Fixing the platform around the integration
Before moving forward, we resolved the Magento issues affecting security, functionality and quotations, giving the integration a more reliable foundation.
04 · Completing the Epicor integration
A working connection delivered in four weeks
We corrected the integration logic, fixed the data-handling issues and established a stable connection between Magento and Epicor.
05 · Ongoing development
Taking the platform beyond the original fix
We went on to redesign the website and now continue to manage Magento upgrades, security patches, Epicor support and ongoing development.
7h 27m
complex issue, same day
Epicor
ERP integrated first time
Support
Ongoing Magento and Epicor ownership
Strengthened
Upgrades, patches and performance improvements
The headline win: the Epicor ERP integration the company had been unable to achieve with any previous agency was completed successfully.
What was at stake
✗Security holes on a live commerce platform
✗Quotation errors delaying and losing orders
✗A failed ERP integration despite heavy investment
✗Dated design hurting usability and engagement
✓Security resolved and platform redesigned
✓Quotation system corrected
✓Epicor ERP integrated for the first time
✓Ongoing proactive development
When Magento gets complicated, that’s where we come in.
Inherited code, failed integrations and issues others could not resolve.
Bring us the difficult bit
The resolution

The integration nobody else could deliver.

Resolve Beyond resolved the security vulnerabilities, fixed the bugs, and corrected the quotation system, then delivered a complete redesign of the Magento platform and relocated hosting.

Most significantly, the team completed the full Epicor ERP integration, something The Expanded Metal Company had been unable to achieve with any previous agency despite significant investment.

Where others had failed

Complex ERP and platform integrations are exactly the work other agencies walk away from. Specialist Magento capability meant delivering it first time and then supporting it.

Beyond the fix

More than a one-off resolution

EMC remains on an ongoing support retainer covering updates, security patches, performance improvements and continued development. The same team keeps the platform moving forward, suggesting improvements and responding quickly when support is needed.

Ongoing retainer includes
✓Magento updates, patches and security
✓Continued platform and feature development
✓ERP integration support and monitoring
✓Performance and hosting optimisation
✓Named developer with full platform context
Platform: Magento 2 View pricing →
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