Case study 04 - WordPress · Elementor

The team behind the website long before the handover.

We supported Argentex for a long time through an agency partnership, working behind the scenes across WordPress, Elementor, performance, security and day-to-day website operations. When the platform was fully handed over to us, there was no difficult transition or learning curve. We already knew the website, the team, and what mattered.

Agency Partnership
Long-term
Supporting the platform behind the scenes
Full Handover
Seamless
The same team already knew the website
Performance
Improved
Through best-practice and code-level fixes
Security
Stronger
With vulnerabilities and Cloudflare addressed
The situation

It started as agency support. It became a direct partnership.

Argentex originally came to us through an agency partner. We worked behind the scenes as the technical team supporting the website, while the agency remained front and centre with the client.

Over that time, we built up a detailed understanding of the WordPress and Elementor setup, the infrastructure around it and the standard expected from a regulated financial services brand. When the website was eventually handed over to us in full, we were not starting from scratch. The relationship changed, but the people supporting the platform did not.

What was happening
A long-standing agency relationship was coming to an end
The website could not afford a disruptive move to a new technical supplier
Years of platform knowledge risked being lost during handover
Performance, security and website operations still needed ongoing support
From migrating our corporate website to enhancing its performance and security, it’s been a great journey and a pleasure working with you all.
DH
Cloud Architect
Argentex
Client
Argentex
Global currency risk management and alternative banking
Platform WordPress / Elementor
Industry Financial services
Started as Agency partnership
Became Full direct support
Services Delivered
Behind-the-scenes agency support
Corporate website migration
WordPress and Elementor development
Performance, security and accessibility
Full platform handover and direct support
The full timeline

What happened, and when.

From long-term agency support behind the scenes to a full direct handover, with the same team and platform knowledge throughout.

Handover needed
The agency relationship was coming to an end
Argentex needed the website handed over without losing the technical knowledge, momentum or support built up over the long-standing agency partnership.
Website migration
The corporate website moved successfully
We supported the migration and built up an even deeper understanding of the platform, infrastructure and internal website requirements.
Performance and security
The website was strengthened and improved
Our work covered vulnerabilities, Cloudflare, page speed, accessibility and code-level improvements across the site.
Full handover
The relationship moved directly to Resolve Beyond
There was no difficult transition or loss of platform knowledge. The client kept the same technical team, now working with us directly.
Long-term
agency partnership
Same team
before and after handover
WordPress
and Elementor support
Full scope
security, speed and operations
The handover did not begin with a new supplier learning the platform. Resolve Beyond already knew the website, the people behind it and the standard Argentex expected.
What was at stake
A disruptive move to a completely new technical supplier
Years of platform knowledge being lost at handover
Website operations slowing while a new team got up to speed
Security and performance work losing momentum
The same technical team stayed in place
No repeated discovery or lengthy learning curve
Support continued without disruption
Performance and security improvements kept moving
The relationship changed. The support did not.
A long-standing agency partnership became a direct one, without leaving the client to start again.
Work with us as an agency
The result

Continuity without starting again.

The strongest part of the handover was what did not need to happen. There was no new technical team trying to untangle an unfamiliar website, no repeated discovery process and no period where the client was left without support.

Argentex moved from an agency-led relationship to working with us directly, while keeping the same people, platform knowledge and momentum behind the website.

A good agency partnership protects the client

We supported the website without getting in the way of the agency relationship. When a full handover later became the right next step, the client stayed supported and the transition remained straightforward.

The wider impact

A stronger website operation.

By the time responsibility for the website moved to us fully, we already understood the platform, the people using it and the work still needed. There was no lengthy discovery phase and no disruption for the internal team.

Ongoing retainer includes
A seamless move from agency support to a direct relationship
The same technical team before and after handover
Improved website performance, security and accessibility
Better support for the internal website and marketing teams
No loss of platform knowledge or momentum
More case studies

Other platforms. Same outcome.

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