We were recently featured in The Northern Echo, which covered our growth, our expansion into new headquarters, and the increasing global demand for our specialist digital repair services.
A digital consultancy has expanded into a new headquarters after “shattering” its first-year expectations.
The Resolved Group, based in Hartlepool and launched just a year ago, has grown rapidly, winning awards, expanding internationally, and moving into a new office in the centre of the town following increased demand for its specialist digital repair services.
The company focuses on fixing and optimising digital platforms—including websites, CRMs and apps—that it did not originally build, offering a service model that founder Chris Carroll says is around 80 per cent more cost-effective than a complete rebuild.
Mr Carroll, who has more than 25 years of industry experience, said:
“We are now in a great position where clients are seeking us out, rather than vice versa, in part due to our technical expertise and the fact we have such a strong and unique niche. That demand means we can carefully select who we want to work with, and the ideal clients are those who don’t just take what we do for granted but who see us as a partner and work with us to help deliver the best results for them.”
At the heart of the business is Resolve Beyond, a service designed to help organisations turn their existing technology into engines for growth.
Mr Carroll said the company’s “exceptional demand” has created a waiting list extending well into 2026. Plans are now underway to expand the global team in the New Year to fulfil that demand. The new headquarters will help “future-proof” the business as it prepares for further job growth.
In addition to its Hartlepool office, The Resolved Group operates a sister site in Ahmedabad, India, approximately 7,000km away. The second site was needed amid a boom in demand from international markets, with enquiries from the likes of the UAE and the USA – which have risen dramatically since January – meaning Mr Carroll quickly realised the business needed to be transformed into a 24/7 operation.
That strategic shift has set the company on a new trajectory. The Resolved Group is now on course to be valued by £10m by the decade’s end.
The company has also been recognised with several industry accolades. It was named Teesside’s Best New Start-Up at the North East Business Awards and received two nominations at the Hartlepool Business Awards. These included Best Digital Business, as well as a nomination in the Dynamite Awards.
However, Mr Carroll said the company’s impact on clients and communities is the most rewarding measure of its success. He said:
“The Resolved Group isn’t just about rebuilding systems. A huge part of why this company was launched was to do good in our communities. In the North East, we’ve built and maintained free apps for charities and helped everything from charities supporting neurodiversity to educational start-ups trying to grow young minds. And in India, we are paying up to four-times the market rate because we want to not only reward talent, because as a business, we want to change lives for the better – be it in Gujarat or Teesside.”
As the company continues to grow, it remains focused on delivering value for clients, communities, and colleagues across the globe.
