When your Magento store breaks, every minute costs you money.

Contact us immediately, this is a P1 critical issue. A retainer client gets a senior developer allocated within 1 hour. If you’re not yet a client, call us on 01429 555088 and we’ll assess straight away. We isolate the conflicting extension in a development environment, trace the observer chain or plugin conflict, and resolve it without losing the functionality you need. We have resolved hundreds of Magento checkout incidents, we know exactly where to look and how to fix it fast.

It’s a risk worth understanding clearly. Adobe ships security patches regularly, and older versions have published CVEs that automated scanning tools actively exploit. We’ll tell you exactly what version you’re running, what the real security exposure is, and what your options are, without pushing an upgrade you don’t need. We support older Magento versions and apply targeted security patches without a full version upgrade wherever possible. You make the call; we give you the honest information to make it with.

Yes, and it’s the majority of our engagements. Most stores we take on have no documentation at all. We map the codebase independently: the custom modules, the extension stack, the third-party integrations, and any bespoke logic. We document everything as we go. We don’t need a handover from your previous team, we do the due diligence ourselves. In 26 years we’ve never found a Magento platform we couldn’t understand and take forward.

Almost certainly not. Developers recommend rebuilds when they lack the skills to work with what’s already there. A rebuild is expensive, risky, and in most cases completely unnecessary. We’ve been called in to take over stores that multiple developers had declared unfixable or unrepairable, and we fixed them. We have never recommended a rebuild that wasn’t genuinely required. We’ll give you an honest assessment of what your store actually needs.

Yes. Slow Magento stores have specific, diagnosable causes: misconfigured full-page cache, broken or redundant indexers, N+1 database queries from poorly written extensions, or unnecessary processes running on every page load. We audit the full render path, caching, indexing, database queries, extension load order, and fix the root cause. Most stores see dramatic improvement without touching the design. We never recommend a redesign to fix a performance problem.

This is our most common Magento engagement. We take over undocumented integrations regularly, Sage, SAP, Epicor, custom ERP systems, bespoke middleware. We trace the data flows independently: what the code does, what the API calls are, and what the business logic is supposed to achieve. We document it, fix the issue, and leave you with proper documentation so you’re never in this position again. We have never encountered a Magento integration we couldn’t diagnose and resolve.

Absolutely, and it’s a very common arrangement. We slot in as the specialist Magento support layer: critical response, complex extension conflicts, security patching, and deep integrations, the things that are outside your team’s expertise or eat their time and pull them off roadmap work. We don’t compete with your existing team. We handle what they can’t, and escalate back to them what they should own. We’re entirely white-label if needed.

The typical cause of that experience is generalists who know PHP but have never worked inside Magento’s architecture properly, they make changes that look fine on the surface but create observer conflicts, break the plugin system, or introduce performance regressions. We use senior Magento engineers only. No juniors on any work, ever. We always work in a development environment first, use version control on everything, and nothing goes live without written sign-off. You’ll have a named engineer who owns your account and a full record of every change made.

Yes. We support Adobe Commerce in full, B2B catalogue and company accounts, advanced pricing rules, customer segments, content staging, page builder, full-page cache via Varnish, multi-store and multi-website configurations, and complex custom module development within the Commerce framework. Adobe Commerce is a significantly more complex platform than Magento Open Source when fully utilised, we have engineers who work at that level day to day.

Adobe support covers the Magento platform itself, core functionality, known bugs, and platform-level infrastructure. They do not support your custom modules, your third-party extensions, your ERP integrations, or the bespoke code a developer has built on top of the platform. The vast majority of real problems Magento merchants face fall entirely outside what Adobe support will help with. That’s the gap we fill, senior Magento engineers who understand your specific store, respond within the hour, and fix the actual problem rather than telling you to disable all your extensions and try again.