Resolve Beyond

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Let’s just chat
Agency Partnerships

The technical team behind your agency.

When your client needs specialist support, extra development capacity or help with a platform problem your team cannot take on, we step in.

You stay in control of the relationship. We handle the technical work, keep you informed and make sure your client is properly looked after.

Talk to us about partnering See real examples
Your client relationship stays yours
Every job goes is Quality Assured
Work openly with us or under your brand
What we take off your plate
✓
Platform fixes and ongoing issues
We investigate the cause properly and fix the issue, rather than applying a temporary patch.
✓
Updates and security work
Updates are completed and tested away from the live platform before anything is released.
✓
Ongoing client support
Give your clients a clear support structure, guaranteed response times and people who already know their platform.
✓
Difficult technical problems
Long-standing bugs, broken integrations and unfamiliar platforms are exactly the kind of work we enjoy getting stuck into.
✓
Design builds
Send us your Figma, Adobe XD or Sketch files and we will turn them into a properly built, tested result.
Your team stays focused on new work. We take care of everything pulling them away from it.
Critical response
<1hr
developer allocated for your client
Ways to partner
2
open or under your brand
Quality assurance
100%
checked before handover
Platforms Covered
8+
across websites, apps and systems
The Problem We Solve

A client issue should not throw your whole schedule off.

When something goes wrong, you should not have to pull a developer away from another deadline or spend days looking for someone with the right experience.

That is where we come in.

Without the right technical partner
✗ Developers pulled away from planned projects
✗ Deadlines moved to deal with urgent client work
✗ Every new issue treated as another crisis
✗ Clients left waiting while you find the right specialist
✗ Difficult problems putting the relationship under pressure
With Resolve Beyond backing your agency
✓ We handle client platform issues, your devs stay on project
✓ Client gets fast, specialist support, relationship strengthened
✓ SLA-backed ongoing support structure, no more crises
✓ 1-hour P1 critical response, calm, not chaos
✓ Complex issues resolved, agency credibility reinforced
🔗

A partnership that works both ways

We handle the maintenance, bug fixes and technical issues that pull your team away from bigger projects. When a client needs a new website, campaign, redesign or another service you offer, we pass the work back to you. You keep the relationship, and both teams focus on what they do best.

Working Together

Work openly with us or keep us behind the scenes.

Every agency relationship is different. Some partners introduce us directly as part of their wider team. Others prefer us to work entirely under their brand.

Both options work.

Option A · Work openly together

Introduce us as your technical partner

Your client knows who we are and can contact us directly when they need technical help. We work as an extension of your agency and keep you informed throughout.

  • Faster communication
  • Less back and forth through your team
  • A better support experience for the client
  • Less day-to-day management for you
Option B · Stay behind the scenes

Keep us under your brand

If it's important to you that the client doesn't know we're involved, we can work quietly behind the scenes, with communication and delivery handled through your agency.

  • Your branding remains front and centre
  • NDAs and confidentiality agreed
  • Client communication stays with you
  • Works for projects, retainers or one-off jobs
⧉

Your client stays yours. Always.

This is non-negotiable. We work with your agency, never around it. We will not approach your clients, pitch for separate work or compete for the relationship. Any work outside comes straight back to you.

For Marketing Agencies

Your campaigns need a platform that can keep up.

You can have the right audience, the right creative and a strong campaign, but results will still suffer when the website is slow, the navigation is awkward or the checkout does not work properly.

We deal with the technical problems that sit behind campaign performance, without turning every issue into a rebuild.

  • Fix bugs affecting conversions
  • Improve navigation and user journeys
  • Add functionality needed for campaigns
  • Improve performance and page speed
  • Resolve checkout and platform issues
  • Support landing pages and promotional activity

Take on more without adding headcount

Having a technical team behind you means you can say yes to wider briefs, deal with platform problems faster and protect the results your agency is being measured on.

The marketing agency problem.
The campaign is working. The platform isn’t.
Campaign goes live. Results start slipping.
Slow pages, broken journeys or checkout issues begin affecting performance.
Your client questions the campaign.
But the real problem sits in the website, not the work your team has done.
With Resolve Beyond alongside you
We fix the platform issues, protect your results and help your client see the full value of the campaign.
Our Technical Capability

Send us the problems others avoid.

We're extremely good at stepping into platforms we did not build, including older, customised and poorly documented systems.

Bugs nobody can pin down

The issue that has been logged for months, keeps returning or only happens under certain conditions. We investigate it properly and deal with the cause.

Broken integrations

Payment gateways, CRMs, ERPs, stock systems and third-party services. We trace where the connection is failing and get the systems talking again.

Legacy and undocumented platforms

No documentation, no handover and the original developer long gone. We map what is there and work with it rather than immediately recommending a fresh build.

Security and version issues

We review outdated software, extensions, vulnerabilities and access risks, then agree the right work with you before making changes.

Performance problems

Slow pages, timeouts and poor performance under load. We look beyond the surface to find out what is actually slowing the platform down.

Extension and plugin conflicts

When one change breaks something elsewhere, we trace the conflict and work through it carefully. Keep the technology grid underneath, but I would shorten the final item to:

Our tech stack

Magento 2

Shopify

WooCommerce

Flutter

iOS / Swift

Android / Kotlin

React / Next.js

Laravel

Node.js

PHP / MySQL

Salesforce

HubSpot

Epicor ERP

AWS / Azure / GCP Elasticsearch

Redis / Varnish

REST & GraphQL APIs

AI / LLM integration

+ much more

Design to Development

You design it.
We build it.

If you have a designed side that needs building, send us the finished designs and we will take care of the technical build.

That could be a new feature, a landing page, a redesigned section or a complete platform. We agree the scope first, build away from the live environment and test the work against the original design before handing it back.

No interpretation. No "we'll make it similar." Pixel-perfect delivery. We build it from your designs exactly as supplied, not our own version of them.

  • Figma designs built into working pages on any platform
  • Adobe XD, Sketch and other design files accepted
  • Responsive across mobile, tablet and desktop
  • Reusable components built for your design system
  • Checked carefully against the original designs
  • Fully tested and signed off by QA before launch
Talk to us about a design build
Design → build process
01
You share design files
Figma, Adobe XD, or Sketch
02
We clarify scope and agree the build
Set hours, set fees, no surprises
03
Built in dev environment, never on live
Tested against the design file throughout
04
QA signed off, then delivered
Nothing ships until it passes our QA team
⚙️
Works as agreed
Every feature checked against what was agreed, so the finished build does exactly what it should
🖥️
Works everywhere
Tested across mobile, tablet, desktop and all major browsers
👁️
Looks exactly as designed
Checked against the original design files, right down to the finer details
✅
Ready to launch
Regression tested and signed off by QA, so nothing else breaks when it goes live
Quality assurance

Proper testing, not a quick developer check.

Our QA team tests the work independently from the developer who built it.

Before anything is handed over or released, we check that it works as agreed, behaves properly across devices and has not caused problems elsewhere.

✓
A real QA team, not the people who built it
Every project is checked by our dedicated QA team, not signed off by the developer who worked on it. Fresh eyes catch what others miss, and nothing is handed over until it passes.
Real Examples

When agencies called us, what happened.

Agency back-up
WordPress

Retail ecommerce platform

Situation

Payments were failing at random, costing the client sales and putting pressure on the agency to get it sorted quickly.

What we did

We stepped in, found the problem and fixed the payment journey without disrupting the rest of the platform.

Outcome
Payments back on track
The client was reassured, sales could continue and the agency stayed in control of the relationship.
Agency support
Magento 2

B2B ecommerce platform

Situation

An agency needed to hand over a complex Magento store without leaving the client exposed. The site had recently been separated from a multisite setup, was running on an older Magento version and relied on heavily customised functionality.

What we did

We got to know the full setup, including the hosting, custom product grid, payments, delivery rules, menus, caching, theme and existing issues, so we could support it properly from day one.

Response
Taken over without disruption
The client stayed supported while the agency stepped away confidently
See all case studies
FAQ

Questions we have been asked by Agencies we have worked with

Will you approach our clients for work? +

No. Never. Your client relationship stays yours. We are there to strengthen your delivery, not compete with your agency.

Do you prefer working directly with the client or under our brand? +

We prefer direct contact, it’s faster, the client gets a better experience, and it reduces the management burden on you. But if you need us to work under your brand, we can do that too. We sign NDAs as standard for those arrangements.

How do your rates work? +

You receive clear partner rates upfront. Hours and costs are agreed before work begins, and nothing goes beyond that without your approval.

Can you take over support after we launch a project? +

Yes, and it’s one of the most common arrangements we have. Yes. You can deliver the initial project and hand the ongoing technical support to us, while continuing to manage the overall client relationship.

Is every job tested? +

Yes. Work goes through our QA process before it is handed over or released. Nothing is complete until it passes.

Can you build directly from our designs? +

Absolutely. Share the files, we’ll clarify scope, agree hours and fees upfront, build in a development environment, and deliver with QA sign-off. Any platform. Any framework.

Let's talk about working together.

Whether you have a client situation right now or want to understand how the partnership would work, we're always happy to have a straight conversation about it.

Get in touch